How to Cancel Roku in Germany
Your Rights in Germany
Under German law (BGB §355-356), consumers have a 14-day right of withdrawal (Widerrufsrecht) for online subscriptions. You can cancel within 14 days of signing up without giving any reason. After that, most subscriptions can be cancelled with one month's notice before the end of the contract period.
Cooling-off Period
14 days (EU Consumer Rights Directive)
Regulatory Body
Verbraucherzentrale (Consumer Protection Agency)
Steps to Cancel Roku
Go to my.roku.com and sign in to your Roku account
Click on your account name in the top right corner
Select 'Manage your subscriptions' (or go directly to my.roku.com/account/subscriptions)
Find the channel subscription you want to cancel
Click 'Unsubscribe' next to the service
Confirm by clicking 'Unsubscribe' again on the confirmation popup
You'll receive a confirmation email from Roku
On your Roku home screen, navigate to the channel you want to cancel
Press the Star (*) button on your Roku remote
Select 'Manage subscription' from the options menu
Select 'Cancel subscription'
Confirm the cancellation
Open the Roku app on your phone
Tap 'Devices' and select your Roku device
Tap 'My account' or navigate to account settings
Go to 'Manage subscriptions'
Find the subscription and tap 'Cancel'
Tips for Germany
- •Since July 2022, German law requires a 'Kundigungsbutton' (cancellation button) on all subscription websites
- •Keep screenshots of your cancellation confirmation as proof
- •If a service makes cancellation difficult, file a complaint with Verbraucherzentrale
Direct Cancel Link
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