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How to Cancel Dropbox
Last updated: March 8, 2026
Cancelling Dropbox downgrades you to the free 2GB Basic plan. Download your files first if you're using more than 2GB of storage.
Cancel Dropbox directly
Opens the official cancellation page
Step-by-step instructions
Website
recommended- 1
Go to dropbox.com/account/plan
- 2
Click 'Cancel plan' or 'Downgrade'
- 3
Dropbox will show retention offers — decline if you want to cancel
- 4
Confirm cancellation
Good to Know
- •Storage drops from 2TB to 2GB — download files first.
- •Files exceeding 2GB will be preserved but you can't add new ones.
- •Annual plan cancellations don't get partial refunds.
Frequently asked questions
What happens to my files?
They stay in your Dropbox but you can't sync new files if you exceed 2GB. Dropbox won't delete them, but you should download important files.