How to Cancel Netflix in Germany
Your Rights in Germany
Under German law (BGB §355-356), consumers have a 14-day right of withdrawal (Widerrufsrecht) for online subscriptions. You can cancel within 14 days of signing up without giving any reason. After that, most subscriptions can be cancelled with one month's notice before the end of the contract period.
Cooling-off Period
14 days (EU Consumer Rights Directive)
Regulatory Body
Verbraucherzentrale (Consumer Protection Agency)
Steps to Cancel Netflix
Go to netflix.com and sign in to your account
Click your profile icon in the top right corner
Select 'Account' from the dropdown menu
Click 'Cancel Membership' under the Membership & Billing section
Confirm by clicking 'Finish Cancellation'
You'll receive a confirmation email — save it for your records
Open Settings on your iPhone or iPad
Tap your name at the top → Subscriptions
Find and tap Netflix
Tap 'Cancel Subscription' and confirm
Note: This only works if you subscribed through Apple
Open the Google Play Store app
Tap your profile icon → Payments & subscriptions → Subscriptions
Select Netflix
Tap 'Cancel subscription' and follow the prompts
Note: This only works if you subscribed through Google Play
Tips for Germany
- •Since July 2022, German law requires a 'Kundigungsbutton' (cancellation button) on all subscription websites
- •Keep screenshots of your cancellation confirmation as proof
- •If a service makes cancellation difficult, file a complaint with Verbraucherzentrale
Direct Cancel Link
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