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How to Cancel Roku in France

🇫🇷 France|Easy|2 minutes
🇫🇷

Your Rights in France

French consumer law (Code de la consommation, Article L221-18) grants a 14-day cooling-off period for online subscriptions. The Hamon Law (Loi Hamon) of 2014 further strengthened consumer rights, allowing easier cancellation of ongoing contracts after the initial commitment period.

Cooling-off Period

14 days (droit de retractation)

Regulatory Body

DGCCRF (Direction generale de la concurrence)

Steps to Cancel Roku

Website (my.roku.com)Recommended
1

Go to my.roku.com and sign in to your Roku account

2

Click on your account name in the top right corner

3

Select 'Manage your subscriptions' (or go directly to my.roku.com/account/subscriptions)

4

Find the channel subscription you want to cancel

5

Click 'Unsubscribe' next to the service

6

Confirm by clicking 'Unsubscribe' again on the confirmation popup

7

You'll receive a confirmation email from Roku

Roku Device
1

On your Roku home screen, navigate to the channel you want to cancel

2

Press the Star (*) button on your Roku remote

3

Select 'Manage subscription' from the options menu

4

Select 'Cancel subscription'

5

Confirm the cancellation

Roku Mobile App
1

Open the Roku app on your phone

2

Tap 'Devices' and select your Roku device

3

Tap 'My account' or navigate to account settings

4

Go to 'Manage subscriptions'

5

Find the subscription and tap 'Cancel'

Tips for France

  • Since June 2023, French law requires services to offer online cancellation if you signed up online
  • Services must confirm cancellation within a reasonable timeframe
  • You can contact DGCCRF if a company refuses to process your cancellation

Direct Cancel Link

Cancel Roku Now

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