How to Cancel Roku in United Kingdom
Your Rights in United Kingdom
Under the UK Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for most online subscriptions. The Consumer Rights Act 2015 provides additional protections. If a service was misrepresented or is not as described, you may be entitled to a full refund.
Cooling-off Period
14 days (Consumer Contracts Regulations)
Regulatory Body
Citizens Advice / Trading Standards
Steps to Cancel Roku
Go to my.roku.com and sign in to your Roku account
Click on your account name in the top right corner
Select 'Manage your subscriptions' (or go directly to my.roku.com/account/subscriptions)
Find the channel subscription you want to cancel
Click 'Unsubscribe' next to the service
Confirm by clicking 'Unsubscribe' again on the confirmation popup
You'll receive a confirmation email from Roku
On your Roku home screen, navigate to the channel you want to cancel
Press the Star (*) button on your Roku remote
Select 'Manage subscription' from the options menu
Select 'Cancel subscription'
Confirm the cancellation
Open the Roku app on your phone
Tap 'Devices' and select your Roku device
Tap 'My account' or navigate to account settings
Go to 'Manage subscriptions'
Find the subscription and tap 'Cancel'
Tips for United Kingdom
- •UK law gives you a 14-day cooling-off period for most online purchases
- •If you cancel a free trial before it ends, you should not be charged
- •Contact Citizens Advice (0808 223 1133) for free help with subscription disputes
Direct Cancel Link
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