如何在德国取消 Roku
德国消费者权益
根据德国民法典(BGB §355-356),消费者对在线订阅享有14天撤回权(Widerrufsrecht)。您可以在注册后14天内无理由取消。之后,大多数订阅可在合同期结束前一个月通知取消。
冷静期
14天(欧盟消费者权利指令)
监管机构
消费者保护中心(Verbraucherzentrale)
取消 Roku 步骤
Go to my.roku.com and sign in to your Roku account
Click on your account name in the top right corner
Select 'Manage your subscriptions' (or go directly to my.roku.com/account/subscriptions)
Find the channel subscription you want to cancel
Click 'Unsubscribe' next to the service
Confirm by clicking 'Unsubscribe' again on the confirmation popup
You'll receive a confirmation email from Roku
On your Roku home screen, navigate to the channel you want to cancel
Press the Star (*) button on your Roku remote
Select 'Manage subscription' from the options menu
Select 'Cancel subscription'
Confirm the cancellation
Open the Roku app on your phone
Tap 'Devices' and select your Roku device
Tap 'My account' or navigate to account settings
Go to 'Manage subscriptions'
Find the subscription and tap 'Cancel'
德国特别提示
- •自2022年7月起,德国法律要求所有订阅网站必须提供「取消按钮」(Kundigungsbutton)
- •保留取消确认的截图作为证据
- •如果服务商刁难取消流程,可向消费者保护中心(Verbraucherzentrale)投诉